From August 15, Connect will require multi-factor authentication to sign in.
What is multi-factor authentication?
Multi-factor authentication (MFA) adds an extra layer of security to your account by requiring two things to log in:
- Your username and password.
- Your phone + an authenticator app.
Think of it like using both a key and a security code to enter a building. Even if someone gets your password, they still can't access your account without your phone.
Why Connect now requires MFA
We've made MFA mandatory in Connect to better protect your data and meet industry security standards. This change helps ensure that:
- Your company's sensitive information stays secure.
- We meet compliance requirements that protect everyone.
Setting up your authenticator app
Step 1: Download an authenticator app
Choose one of these free apps for your smartphone:
- Microsoft Authenticator (recommended for most users).
- Google Authenticator.
- Authy (good if you use multiple devices).
All work the same way, so pick whichever you prefer.
Step 2: Set up MFA on your Connect account
- Log in to Connect using your current username and password.
- Look for the MFA setup prompt - you'll see this automatically if MFA isn't set up yet.
- Open your authenticator app and tap the + -icon or Add account button.
- Scan the QR code shown on your screen using your authenticator app.
- Enter the 6-digit code that appears in your app to confirm setup.
Logging in with MFA
Once MFA is set up, here's how to log in:
- Enter your username and password as usual.
- Open your authenticator app and find your account.
- Enter the 6-digit code shown in the app (these codes change every 30 seconds).
- Click Sign in or press Enter.
The whole process typically takes about 10 seconds once you're used to it.
Common issues and solutions
Invalid code or Code expired errors
What's happening: The 6-digit codes change every 30 seconds. If you wait too long or your phone's clock is wrong, the code won't work.
How to fix it:
- Wait for a fresh code to appear in your app (look for the timer).
- Check that your phone's time is set to automatic.
- Try the new code right away.
I lost my phone or Got a new phone
What's happening: Your authenticator app was on your old device.
How to fix it:
- You’ll need to ask your Connect admin to reset MFA for your account.
- Follow the above steps for setting up MFA again with your new device.
My authenticator app was deleted or App won't open
What's happening: The app or your account within it was removed.
How to fix it:
- You’ll need to ask your admin to reset MFA for your account.
- Follow the above steps for setting up MFA again with your new device.
The QR code won't scan
What's happening: Camera issues or lighting problems.
How to fix it:
- Make sure your camera has permission to access the app.
- Try better lighting or move closer/farther from the screen.
- Look for a "Manual entry" option in your authenticator app and select “I can’t scan a QR code”..
I'm traveling and can't access my codes
What's happening: Your phone might not have internet, or you're in a different time zone.
How to fix it:
- Authenticator apps work without internet - the codes are generated on your device.
- Make sure your phone's time zone is correct.
Tips for smooth MFA usage
- Set up MFA on multiple devices if you have a tablet or second phone.
- Update your authenticator app regularly to avoid bugs.
- Don't screenshot your QR code during setup - delete it if you accidentally did.
Getting additional help
If you're still having trouble:
- Check your setup - make sure you followed each step completely.
- Try a different browser - sometimes browser issues cause problems.
For urgent access needs: Contact your Connect admin or our support team directly at support@spirii.com.
Security reminders
Never share your 6-digit codes with anyone, including support staff.