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How to onboard / create / activate a new chargebox on a location

Updated

This guide will teach you how to create a new chargebox on a location in Connect

 

Charger configuration

Make sure the charger is Spirii-whitelisted. If in doubt, your Rollout Manager can help you. Then:

  • Obtain the relevant manual from the manufacturer of the charger
  • Choose an installation spot with good internet access for the particular model of the charger; 3G/4G, WIFI, or Ethernet depending on the capabilities of the charger
  • Install the charger electrically according to the manufacturer's manual and local regulations/legislation
  • Configure the charger using manufacturers guidelines and make sure to set up the following:
  • APN: onomondo (If a Spirii SIM card is being used)
    • OCPP version: 1.6J
    • OCPP Endpoint (TLS): wss://connect.spirii.app (port 443)
    • OCPP Endpoint (insecure): ws://connect.spirii.app (port 80)
    • OCPP CBID: Use a self-generated unique ID following the EMI3 syntax. Your Rollout Manager at Spirii can help you if in doubt.
  • Make a note of:
    • Installation fuse capacity
    • Resistance to Earth (Should be < 100 ohms)

 

Activation of chargers in Spirii Connect for operators (with admin user rights)

Step 1: Location creation

Step 2: Installation details

  • On the first tab ”Overview”, click on the edit button and make sure to update the installation details:
    • Enter the fuse capacity of the installation into the ”Main fuse capacity” field
    • Make a note of the ground resistance in the Internal notes field. Click on ”Save” at the bottom of the page.

Step 3: Charge boxes

  • Navigate to the ”Charge boxes” tab and click on ”Create Charge Box”
  • Select your ”Charger Type” from the drop-down. If you can’t find your specific model, choose “Other”
  • Enter the Serial number
  • Enter the Charge box Identity, which must be identical to the EMI3 ID when you configured the charger.
  • Set the checkmark for ”Enable authentication”
  • Click on ”Create”

If the charger is properly configured and connected to the internet, it should connect to the backend within 5-10 minutes. Some chargers may need to be rebooted to retry the connection. Once the charger is connected and a BootNotification is received, the Vendor, Model, and Firmware fields as well as the Connectors will be auto-populated:

 

 

Activation of chargers in Spirii Connect for installation partners (without admin user rights)

Step 1: Lookup order

  • Go to https://connect.spirii.com/locations
  • Click on ”Lookup order”
  • Enter the order ID of the installation. Alternatively, search for the location using the address.

Step 2: Installation details

  • On the first tab ”Overview”, click on the edit button and make sure to update the installation details:
    • Enter the fuse capacity of the installation into the ”Main fuse capacity” field
    • Make a note of resistance to earth in the “Internal notes” field. Click on ”Save” at the bottom of the page.

Step 3: Charge boxes

  • Navigate to the ”Charge boxes” tab and click on ”Add Charge Box”
  • Select your ”Charger Type” from the drop-down. If you can’t find your specific model, choose “Other”
  • Enter the Serial number
  • Enter the Charge box Identity, which must be identical to the EMI3 ID when you configured the charger.
  • Set the checkmark for ”Enable authentication”
  • Click on ”Create”

If the charger is properly configured and connected to the internet, it should connect to the backend within 5-10 minutes. Some chargers may need to be rebooted to retry the connection. Once the charger is connected and a BootNotification is received, the Vendor, Model, and Firmware fields as well as the Connectors will be auto-populated:

 

Troubleshooting

If the charger is not connected within 10 minutes of creation, please follow these steps:

  1. Reboot the charger (Turn off the power, wait 15 seconds, and turn it back on)
  2. Check the internet connection of the charger - usually found within the manufacturer app or configuration panel. If it is not connected, either choose an alternative connection method or try a SIM card from another provider.
  3. Check the OCPP configuration of the charger. The OCPP identity of the charger must match the charge box identity entered in Spirii Connect.
  4. Document configuration (screenshots) and send an e-mail to: noc@spirii.com
    Make sure to include:
    • Hardware and firmware version if available
    • ID (alternatively address or order ID)
    • Any other observations of relevance
  5. Call Spirii NOC (weekdays 8 am – 5 pm) at +4532268002 if immediate assistance is required.

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