All ongoing charging sessions in your charging network
The Ongoing Sessions page provides a real-time view of all your ongoing charging sessions across the charging network.
This tool allows you to:
- Efficiently assist drivers experiencing issues with their charging session.
- Monitor and address sessions that may not be finalized correctly.
💡 What is the difference between Ongoing Sessions and Charge Detail Records?
Charge Detail Records (CDRs): Include completed and immutable charging sessions, ready for billing.
Ongoing Sessions: Display ongoing sessions that are dynamically updated with the latest data from the charger (e.g., meter values). When a session completes, a corresponding CDR is generated.
💡 What happened to the “Charge Records” page?
Previously, ongoing and completed sessions were combined in a single "Charge Records" table. To enhance the admin experience, data accuracy, and system interoperability, Spirii has introduced separate tables for Sessions and Charge Detail Records.
Remotely stopping a session
If a driver encounters a “stuck” charging session in the app, operators can resolve the issue by remotely stopping the session using the Sessions page.
Steps to stop a Session:
- Locate the relevant session using the search function.
- Click the “Mark as Stopped” icon on the right-hand side of the table.
Note: This functionality is only available for users with the operator role.