When creating or editing users in Connect it’s important to give them the right company and role to ensure they have access to the data they need in order to complete their tasks.
Customer data
A user’s company and their company’s position in the customer hierarchy of Connect determines what companies’ data they can see. A user will be able to see data for their company and customers of their company. Read more about the Customer page here: Creating and managing Customers in Connect.
Roles in Connect
A user’s role will determine what kinds of data they are able to view and edit for the companies where they have access.
Role definitions
| Role | Access rights |
|---|---|
| Operator | Can edit all data |
| Editor | Can edit all data except for creating locations or charge boxes |
| Supporter | Can view data + assign users to locations + chargebox actions + create tickets |
| User | Can view data + update tariffs and vouchers. CDR exports |
| Viewer | Can view data but cannot make any changes. |
| Installer | Can lookup order, edit location (limited), view location, create charge box |
| Depot Manager | Can only view the Connectors page + charge box actions |
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