Here's how to see a customer's charge history, and determine if there is an issue with the charger's registration of the charge sessions.
If a customer states that the charge history is somehow incorrect in the app, we can check the location in Connect to see if we have a missing data transfer to the app.
(This often happens if the charger has been offline for a specific time period. It should however reload the data within 24 hours).
Here's how to check the charger's charge history: