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  1. Spirii Knowledge Hub
  2. Selfservice for end users

Selfservice for end users

Provides end user support with basic operations, troubleshooting, and account management for EV charging. Covers everything an end user might need to charge their EV, understand app functionality, and resolve common issues.

Charging help

  • Charging cable stuck in charger
  • Guide to setting up Wi-Fi on a Zaptec Go
  • Local parking rules at charging locations
  • My car is charging slowly
  • My car is not charging on my private charger, what should I do?
  • My charge key is not working, what do I do?
See all 9 articles

The charging app

  • Reservation of amounts
  • Access to your private Spirii home charger in the Spirii Go app
  • Can I charge at other operators' chargers?
  • Charging does not stop in Spirii Go
  • Data not displaying correctly in the app
  • Guide for adding a VAT ID in the app
See all 22 articles

Deleting the App Account

  • How do I delete my ChargeIn Go account?
  • How do I delete my Circle K Go account?
  • How do I delete my DCC Energi account
  • How do I delete my evdk account?
  • How do I delete my GP Joule account?
  • How do I delete my HomeCharge account
See all 16 articles
Spirii Knowledge Hub