How do I delete my DCC Energi account

You can delete your account at any time directly in the app. When your account is deleted, your personal information will be removed.

What happens when I delete my account?

The following happens when you delete your account:

• All personal information (e.g. name, email, and phone number) is deleted
• Your data is anonymised and can no longer be linked to you
• Charging sessions, history, and transactions are retained only in anonymised form

Important:
Deleting your account is permanent, and your data cannot be restored afterwards.

How to delete your account

Follow these steps in the app:

1. Open the app
2. Tap the user icon in the bottom right corner
3. Tap My details at the top of the screen
4. Scroll down and select Delete account (highlighted in red)
5. Confirm by tapping OK

Once you confirm, your account will be deleted immediately, and your data will be anonymised. This action cannot be undone.