Data not displaying correctly in the app

I cannot sign up to the app? I cannot log in to the app? I see an error box when using the app? My app crashes? Data does not look correct in the app?

If you're experiencing issues where data isn’t showing up correctly in the app, don’t worry — this can happen from time to time, and it’s usually easy to fix.

This kind of issue is quite common in many mobile apps and is often caused by outdated data being stored locally on the device. The good news is that a quick reset of the app’s data will usually resolve the problem.

Here's what we recommend

To make sure both your phone and app are fully up to date — and that the app has reloaded its data properly — follow these steps:

1. Delete the app from your phone.

2. Ensure your smartphone is running the latest software version.

   • Update your phone, if an update is available.

3. Reinstall the app and log in again.

Once you've done this, the app should reload fresh data and display everything as expected.

If you're still experiencing issues after following these steps, please reach out to our support team — we’re happy to help.

If you are having trouble seeing your home charger in the app, check this article, as it might solve it for you: Access to your private Spirii home charger in the Spirii Go app.

If you have any further questions, you are more than welcome to contact us. Contact our technical support at [phone] or write us at [e-mail]. You can also simply click "Submit a request" below this article.