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Managing Access Requests

Jytte Wetzel-Pring
Updated

How to request access to a restricted TruckCharging location (as a Guest/Fleet Manager)

  1. Log into TruckCharge Connect 


     
  2. Open the TruckCharge charge map / network view
    From there you can discover restricted locations that require approval before use.
  1. Open the location you want to use
    Click the location on the map/list to open its details (this is where you’ll see whether it needs approval).
  1. Click “Request access”
    This sends an Access Request to the Host (depot/operator/site owner) for approval/rejection.
    You will then receive an e-mail 
     
  2. Track the request status
    Go to the Access Requests page in Connect to see the status:
  1. Wait for Host approval
    The Host will see the incoming request and can accept or reject it.
    You will receive an e-mail about the approval/rejection:
accest request approved guest email.png

 

And you can view your status in Connect:

 

  1. After approval: use the host location for bookings/charging
    Once approved, the guest fleet can use the location (and if the host uses bookings, proceed with booking before charging).


Notes

  • If a host has “matchmaking / request access” enabled, you must be approved before you can use those locations.
  • If you don’t see the “Request access” action at all, it usually means either:
    • the location isn’t set to require access requests, or
    • your user doesn’t have the right TruckCharge permissions/feature access in that environment.


How to approve/reject access to your depot (as a host/depot owner)

Make sure you can receive access requests (pre-check):

  • Your location must be configured as a restricted / semi-public TruckCharge location where access requires approval (the “matchmaking” setup). In that setup, guests must request access and you can approve/reject.(If this isn’t enabled on the location, guests won’t need to request access, and you won’t see incoming requests.)
  1. Log in to Connect as a Host for the company that owns the location(s).

  2. Open the Access Requests page

    access request host received.png

  3. You should see a list of incoming requests from guest fleets, including their current status.

    You will also receive an email about a new request:

    access request email to host.png
  4. Approve or reject the request

As a host, you explicitly accept or reject guest fleets’ requests to use your infrastructure.

access request host received.png


What happens after you decide?

If you approve / accept

  • The guest fleet becomes allowed to use your location(s) under the TruckCharge access-request model.
  • The guest can then proceed with bookings/charging (depending on whether you also require bookings on the site).
  • You can revoke access after approval at any time

If you reject / decline

  • The request is marked rejected, and the guest fleet does not get access i.e. cannot charge at your site
    Note, that once a guest has been rejected, they cannot send another request for the same location.

Ongoing management (recommended routine)

Periodically review the Access Requests page to:

  • spot new incoming requests
  • see which fleets are approved vs pending/rejected

  • keep your host network “clean” (only fleets you actually want to allow).

     

 

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