Suspicion of fraud

I fear I've been hacked? Is someone else using my account? Is my card being misused in your app? I have unauthorized transactions on my account? Potential identity theft?

We take data security very seriously and treat any suspicion of fraud with utmost importance. We use various security technologies, including encryption, firewalls, and regular security audits. Our system also monitors suspicious activities and alerts us if unusual patterns occur.

If you suspect that your account has been compromised through our app, or that your payment card has been used for charges you don't recognise, it's important to act quickly.

1. Contact your bank

Our first recommendation is to contact your bank to report any suspicious activity on your account. Your bank can, for example, ensure your card is blocked immediately or provide you with more information about the payment, so you can confirm whether it is legitimate or not.

If you still cannot identify the transaction, you should file a dispute through your card issuer. This is the official process to challenge unauthorised or unknown payments. Your bank can guide you step by step and ensure the matter is handled correctly.

To facilitate the processing of your dispute, it may be helpful to have the following information ready:

• Date and amount of the unknown transaction.
• Any documentation showing you did not authorise the payment.
• Card details (but never your PIN).

By acting quickly and contacting your bank, you ensure the matter is investigated, and you receive the best possible protection against card misuse.

2. Report the incident to us

Once you have contacted your bank, please do get in touch with us. Provide us with as much information as possible so we can assist you promptly and investigate the matter from our end. We take all reports seriously and conduct a thorough investigation. If we find that fraud has been committed, we will cooperate with the relevant authorities and help you protect your information.

We continuously invest in our security systems and train our staff to recognise signs of fraud. Additionally, we keep up to date with the latest threats and technologies to ensure our protective measures are as effective as possible. Although we do everything to protect your information, there is always a risk, which we strive to minimise as much as possible. However, we must also acknowledge that it can happen.

We prioritise your data security and work hard to protect our systems against fraud. We encourage you to stay vigilant and contact us if you have any questions or concerns.

If you have any further questions, you are more than welcome to contact us. Write us at [e-mail] or simply click "Submit a request" below this article.