What's New
We're expanding the installer role to better support installation teams while protecting business-critical data. Currently, installers only have access to order lookup, which severely restricts their ability to perform their work efficiently.
Key Improvements
The updated installer role now includes:
- Location lookup – Find and access installation sites quickly
- Charge box and connector management – View, add and configure hardware during installation
- Charge box actions – Perform essential actions without needing full admin access
- Session access for testing – Verify installations are working correctly in real-time
Flexible access control
Choose the access level that works for your operation:
- Grant installers access to all customers and locations, or
- Restrict them to a single customer and their locations only
Protected business data
Your sensitive information stays secure. Installers cannot view tariffs or pricing details, with one exception: the base price column in the locations overview table remains visible.
Why This Matters
Based on feedback from several operators, we've designed this update to address the most critical installer needs while balancing resource constraints and technical feasibility. The legacy 'order lookup' functionality, which was limited to Nordic markets, will remain as is for now.